Shipping policy

Shipping Policy

Last Updated: August 2026

Thank you for shopping with SHIFA KIDS WEAR. This Shipping Policy explains how we process, dispatch, and deliver your orders. Please read it carefully before placing an order.

Order Processing

  • All orders are processed after successful payment confirmation or Cash on Delivery (COD) confirmation, where applicable.

  • Orders are generally processed within 1–2 business days.

  • Orders are not processed on Sundays or public holidays.

  • During sale periods, festivals, or high order volumes, processing may take longer than usual.

Shipping Coverage

We currently ship to most serviceable locations across India.

If your delivery location is not serviceable, our customer support team will contact you regarding your order.

Estimated Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Locations: 5–10 business days

These are estimated delivery times only and may vary depending on your location and courier partner.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, SHIFA KIDS WEAR may offer free shipping on selected products or promotional campaigns.

Order Tracking

Once your order has been dispatched, you will receive the tracking details through SMS, WhatsApp, email, or any other available communication method.

You can use the tracking number to monitor your shipment until delivery.

Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

  • Courier network delays

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Government restrictions

  • Transport disruptions

  • Incorrect or incomplete delivery address provided by the customer

SHIFA KIDS WEAR is not responsible for delays caused by third-party courier partners or events beyond our control.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery details.

If an incorrect address or phone number is provided, delivery may be delayed, returned, or cancelled. Additional shipping charges may apply for re-dispatch of returned shipments.

Failed Delivery Attempts

Courier partners may make multiple delivery attempts.

If delivery cannot be completed because the customer is unavailable, refuses delivery without valid reason, or provides incorrect address details, the order may be returned to us.

Re-shipping such orders may require payment of additional shipping charges.

Package Inspection

Please inspect your parcel immediately upon delivery.

If the package appears damaged or tampered with, we recommend recording an uninterrupted parcel opening video and contacting our customer support immediately.

This helps us verify claims relating to damaged, missing, or incorrect items.

Shipping Restrictions

Certain products may not be deliverable to specific PIN codes due to courier service limitations.

In such cases, we reserve the right to cancel the order and issue a full refund, if payment has already been received.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

SHIFA KIDS WEAR

Phone: 9911320708

Email: support@shifakids.com

Business Hours:

Monday to Saturday

10:00 AM – 6:00 PM (IST)

By placing an order on our website, you acknowledge that you have read and understood this Shipping Policy.