Refund policy

Return, Refund & Cancellation Policy

Last Updated: [Insert Date]

At SHIFA KIDS WEAR, we are committed to providing quality products and a transparent shopping experience. This policy explains the conditions under which returns, refunds, and cancellations are accepted. By placing an order on our website, you acknowledge that you have read and agreed to this policy.

1. Return Eligibility

A return request must be initiated within 7 calendar days from the date the order is delivered.

To qualify for a return, the product must:

  • Be unused, unwashed, and free from signs of wear.

  • Be returned with all original tags, labels, accessories, and packaging.

  • Be in the same condition in which it was delivered.

  • Reach our return address within a reasonable period after approval.

Products that do not satisfy these conditions may not be eligible for return or refund.

2. Return Procedure

At present, SHIFA KIDS WEAR does not provide reverse pickup services.

Customers are responsible for arranging the return shipment through a courier service of their choice.

Unless the return is approved due to our error (such as an incorrect or defective product), return shipping charges shall be borne by the customer and are non-refundable.

3. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from the item ordered, please contact us as soon as reasonably possible after delivery.

To assist in verification, customers may be required to provide:

  • An uninterrupted parcel opening video.

  • Clear photographs showing the issue.

  • Order details or proof of purchase.

Failure to provide sufficient evidence may delay or affect the resolution of the claim.

4. Refunds

Once the returned product is received and inspected, we will determine whether the return satisfies the conditions of this policy.

If approved, the refund will normally be processed within 2 business days and transferred to the bank account or UPI details provided by the customer.

Actual credit timelines may vary depending on the customer's bank or payment service provider.

5. Non-Returnable Items

Unless required by applicable law, returns or refunds will generally not be accepted for:

  • Products purchased during clearance or special sale events.

  • Items damaged due to misuse, negligence, or improper handling after delivery.

  • Products returned without original packaging or tags (where applicable).

  • Return requests made beyond the prescribed return period.

Nothing in this policy limits any statutory rights available to consumers under applicable law.

6. Exchange Policy

Currently, SHIFA KIDS WEAR does not offer product exchanges.

Where an incorrect or defective product has been supplied due to our error, we will review the matter and determine an appropriate resolution in accordance with this policy and applicable law.

7. Order Cancellation

Orders begin processing shortly after confirmation. Therefore, cancellation or modification requests cannot be guaranteed.

If you wish to cancel an order, please contact us immediately. Any cancellation request will be considered based on the order status at the time of the request.

8. Return Address

SHIFA KIDS WEAR

B Block, Shop No. 1208

Bawana J.J. Colony

Delhi – 110039

Phone: 9911320708

9. Customer Support

Return & Refund Assistance Only

Phone:9911320708

General Support

Phone: 9911320708

Email: support@shifakids.com

Business Hours:

Monday to Saturday

10:00 AM – 6:00 PM